FAQs 2017-10-05T06:49:46+00:00

Frequently Asked questions

If you have an enquiry, please check this list – you will almost certainly find what you are looking for!

How does the Dispensary work? 2017-09-07T05:08:42+00:00

Our clinic provides a comprehensive dispensary including nutritional supplements, herbal medicines in a variety of preparations (tablets, liquids, powders and other), homoeopathics, flower essences, natural skincare and makeup, essential oils, books, CDs, and other natural products.

We stock a variety of practitioner only brands and are constantly updating and adding to our dispensary to meet the needs of our patients. We are committed to supplying high quality products to enhance our treatment outcomes and adhere to the principle that if we wouldn’t use something, we won’t prescribe it!

Purchasing from the dispensary

Following your appointment you may be prescribed various prescriptions. You will typically be supplied with enough medicines to last you till your next appointment as treatment programs are regularly updated and modified at each consultation.

Should you require additional amounts of any customised prescriptions (such as liquid herbal medicines or homoeopathics) in between appointments, please note that there is a $5 dispensing fee per item. Packaged items such as supplements are free from this surcharge.

If you ever require additional medicines in between appointments, we have an easy courier system for their delivery. Please note that 24 hours notice is required when placing an order to ensure adequate preparation time. Credit card details are required to organise this service.

Where is the clinic? 2017-08-24T04:16:45+00:00

The clinic is located at: Level 1, Suites 7&8, 300 Pacific Highway, Crows Nest NSW 2065.

The building is conveniently located next to the corner of Shirley Road and Pacific Highway.

Where can I park? 2017-08-24T04:16:32+00:00

Parking is available at:

What Public Transport is available? 2017-08-24T04:16:21+00:00

The clinic is a short 10 minute walk from St Leonards train station as well as having a number of buses stop outside the building. Please see the Transport and Information website for more specific details regarding timetables: Transport and information website

Is there disabled access? 2017-08-24T04:16:04+00:00

The building provides stairs or lift access to the first floor.

What are the clinic opening hours? 2017-08-24T04:15:52+00:00

The Clinic’s Reception hours are:

  • Monday: 6.30am – 6.00pm
  • Tuesday: 6.30am – 5.30pm
  • Wednesday: 6.30am – 5.00pm
  • Thursday: 8.00am – 5.00pm
  • Friday: 8.00am – 5.00pm

Please note that Leah is only in the Clinic Monday to Wednesday.

How do I reorder prescriptions? 2017-08-24T04:15:39+00:00

Patient Prescription Reordering and Pick up is available during the above Reception Hours and up until 15 minutes before closing time.

For all orders from the Dispensary, Reception requires 1 working day’s notice to organise for pick up or dispatch.

If you require a prescription that is to be dispensed by Leah, then 2 working days’ notice is required.

What are the fees payable? 2017-08-24T04:15:30+00:00

Please call Reception for up to date information on Leah’s fees.

What happens if I miss an appointment? 2017-08-24T04:15:11+00:00

Missed appointments and late cancellations prevent Leah from helping someone else in need. Please provide 48 hours notice (during business hours). I.e. an appointment scheduled for 9am Monday will need to be cancelled no later than 9am Thursday morning. Missed consultations or late cancellations without 48 hours notice will incur the full consultation fee (+ GST).

Can I book a phone or email consultation? 2017-08-24T05:12:28+00:00

Current patients are able to apply for a direct phone or email consultation with Leah in acute scenarios. These consultations are helpful if patients have questions in between appointments. They are usually available within 24-72 hours depending on Leah’s commitments.

Phone or email consultations must be booked through reception. You’re welcome to email or call reception to coordinate this. These consultations do not replace a proper follow up appointment and cannot be used for your initial consultation.

These consultations are useful for situations including:

  • Updating information about a particular issue
  • Queries about ongoing management and treatment
  • Discussing results of a test
  • Sending copies of test results and reports
  • Organising tests and referrals

There is a fee involved and phone/email consultations are based on the time taken for Leah to complete what is required. Generally it is anticipated that it would take between 15-30 minutes and you are charged accordingly. Payment is made via credit card and you will be issued with a receipt within 24 hours. These consultations are not rebatable with health funds.

I live outside Sydney – can I consult with Leah? 2017-08-24T05:12:19+00:00

Consultations with Leah are available for those residing outside of Sydney. Patients are requested to have their initial appointment face-to-face where possible due to industry requirements, however, alternatives are available but this will need to be discussed with Leah. Ongoing treatment is conducted in an identical manner whereby consultations are scheduled through reception and are held via phone/webcam. Naturopathic prescriptions are then couriered/posted. Fees and charges are the same as for face-to-face consultations, however, health fund rebates may differ.

Where do I send previous medical test results? 2017-08-24T04:15:01+00:00

Please bring copies of any past test results to your consultations to ensure thorough assessment at your consultation and to prevent unnecessary repetition. If you are having these documents forwarded directly to our clinic, please include a cover letter – Attention: Leah Hechtman. If you experience any difficulty in obtaining these results, please speak with Leah directly in your consultation.

I have a question to ask Leah 2017-08-24T04:14:50+00:00

For any Clinical Queries relating to your treatment, please email Leah directly. Please note that email is not the recommended way to be consulted (unless you have a pre-arranged email consultation, which is billed as per Leah’s hourly rate) and Leah requires a minimum of 3 days to reply to emails. Dependent on your query, you may be asked to schedule a consultation so you can be best advised by Leah.

What Private Health Fund rebates are available? 2017-10-05T06:49:14+00:00

Consultation fees are claimable through most private health funds. Medicines are claimable from some health funds. The clinic provides Healthpoint facilities for immediate rebates. Please check here, or with your individual provider for more details about your eligibility.

How is my personal information dealt with? 2017-08-24T04:14:04+00:00

At the centre, we have strict confidentiality and privacy policies that respect our patients. All patient files are stored in a locked, secure location and only your practitioner will access your information. Content of files will be stored for the obligatory 7 years and will then be destroyed. Our administrative staff have restricted access to patient files. If you require test results or have treatment queries, you are asked to contact Leah directly.

Which payment methods are available? 2017-08-24T04:13:35+00:00

Consultations are GST-exempt, however, all medicines and other prescribed remedies incur GST. The clinic has HICAPS facilities for immediate health fund rebates and we accept credit card (Mastercard, Visa, American Express), EFTPOS or cash payments.

Please note that we do not offer accounts and fees are due on the day of the consultation.

I have another question 2017-08-24T04:12:59+00:00

Please feel free to contact us at any time if you have any queries or concerns. We are here to help you on your health journey.