FAQ Quick Menu:

• Where are we located
• Parking
• Public Transport
• Disabled access
• Opening hours
• Fee schedule
• Missed Consultations and Late Cancellation Fees
• Previous Medical Test Results
• Rebates
• Payment methods
• Difficulty with Payments
• Confidentiality & Privacy
• Additional Information or queries

Where are we located?

The clinic is located at: Level 1, Suite 9, 21-23 Hunter Street, Hornsby NSW 2077.

The building is conveniently located across from Westfield in the Hornsby mall. Local landmarks are Harvey World Travel and The Commonwealth Bank - both located at the base of the building.

Parking 

Parking is available at:

• Westfield car park (3 hours free)
• In the public library car park - corner Hunter Lane and Burdett Street (1-4 hours free)
• In Hunter Street (2 hours free)

Please see the map on our contact page for more directions or you are welcome to view the following link for more specific directions: Google Maps.

Public transport

The clinic is a short 5 minute walk from Hornsby train station or bus depot. Please see the Transport and Information website for more specific details regarding timetables: Transport and information website.

Disabled access

The building provides stairs or lift access to the first floor.

Opening Hours

The clinic is open according to Leah's practice hours. Generally this will include the following days and times, however, it may change according to her training and travel schedule. As such, please contact reception for specific queries. The clinic's general opening hours are:

• Monday: 8am-6pm
• Tuesday: 8am-6pm
• Wednesday: 9am-7.30pm

Fees schedule

Please see Leah's Consultation fees page for specific information.

Missed Consultations and Late Cancellation Fees

Missed appointments and late cancellations prevent Leah from helping someone else in need. Please provide 48 hours notice (during business hours). I.e. an appointment scheduled for 9am Monday will need to be cancelled no later than 9am Thursday morning. Missed consultations or late cancellations without 48 hours notice will incur the full consultation fee (+ GST).

Previous Medical Test Results

Please bring copies of any past test results to your consultations to ensure thorough assessment at your consultation and to prevent unnecessary repetition. If you are having these documents forwarded directly to our clinic, please include a cover letter - Attention: Leah Hechtman. If you experience any difficulty in obtaining these results, please speak with your practitioner directly in your consultation.

Rebates

Private Health fund

Consultation fees are claimable through most private health funds. Medicines are claimable from some health funds. The clinic provides HICAPS facilities for immediate rebates. Please check with your individual provider for more details about your eligibility.

Net Medical Expenses Tax offset (Australian Residents only)

Naturopathic health consultations and supplements prescribed by a Health Practitioner can be included as part of the tax-deductible medical expenses incurred each year. The main requirement for this arrangement is for the patient to be referred to the practitioner by a Medical Doctor. In order for you to be able to claim the costs incurred from the consultation and prescription, you will need to get a referral to your practitioner from a Doctor before you attend the consultation. In this scheme, health costs greater than $1500.00 in a financial year can qualify for a 20% tax deduction. There is no upper limit to the amount you can claim. For more information visit: Net medical expenses tax offset.

Payment Methods

Consultations are GST-exempt, however, all medicines and other prescribed remedies incur GST. The clinic has HICAPS facilities for immediate health fund rebates and we accept credit card (Mastercard, Visa, American Express), EFTPOS or cash payments.

Please note that we do not offer accounts and fees are due on the day of the consultation.

Difficulty with Payments

As Naturopathic Medicines continue to increase in price due to factors outside our control, we realise that some of our patients will have difficulty affording treatment. If you anticipate difficulty paying for either your consultation fees and/or Naturopathic Medicines please tell Leah at the start of treatment to discuss alternatives. A price list of supplements is available on request to help you budget ahead. 

Confidentiality & Privacy

At the centre, we have strict confidentiality and privacy policies that respect our patients. All patient files are stored in a locked, secure location and only your practitioner will access your information. Content of files will be stored for the obligatory 7 years and will then be destroyed. Our administrative staff have restricted access to patient files. If you require test results or have treatment queries, you are asked to contact Leah directly.

Additional Information or queries

Please feel free to contact us at any time if you have any queries or concerns. We are here to help you on your health journey - Contact us.