Leah Hechtman @ The Natural Health and Fertility Centre

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Clinic

FAQ

FAQ Quick Menu:


Where are we located?

The clinic is located at: Level 1, Suites 7&8, 300 Pacific Highway, Crows Nest NSW 2065.

The building is conveniently located next to the corner of Shirley Road and Pacific Highway.


Parking 

Parking is available at:

  • Woolworths car-park
  • Surrounding council car-parks - Nicholson Street, Hume Street, Holtermann Street, Alexander Street
    • See this link for more specific details
  • Local street parking

Please see the map on our contact page for more directions or you are welcome to view the following link for more specific directions: Google Maps.


Public transport

The clinic is a short 10 minute walk from St Leonards train station as well as having a number of buses stop outside the building. Please see the Transport and Information website for more specific details regarding timetables: Transport and information website.


Disabled access

The building provides stairs or lift access to the first floor.


Opening Hours

The Clinic's Reception hours are:

  • Monday: 6.30am - 6.00pm
  • Tuesday: 6.30am - 5.30pm
  • Wednesday: 6.30am - 5.00pm
  • Thursday: 8.00am - 5.00pm
  • Friday: 8.00am - 5.00pm

Please note that Leah is only in the Clinic Monday to Wednesday.


Reordering of Prescriptions

Patient Prescription Reordering and Pick up is available during the above Reception Hours and up until 15 minutes before closing time.

For all orders from the Dispensary, Reception requires 1 working day's notice to organise for pick up or dispatch.

If you require a prescription that is to be dispensed by Leah, then 2 working days' notice is required.


Fees schedule

Please call Reception for up to date information on Leah's fees.


Missed Consultations and Late Cancellation Fees

Missed appointments and late cancellations prevent Leah from helping someone else in need. Please provide 48 hours notice (during business hours). I.e. an appointment scheduled for 9am Monday will need to be cancelled no later than 9am Thursday morning. Missed consultations or late cancellations without 48 hours notice will incur the full consultation fee (+ GST).


Previous Medical Test Results

Please bring copies of any past test results to your consultations to ensure thorough assessment at your consultation and to prevent unnecessary repetition. If you are having these documents forwarded directly to our clinic, please include a cover letter - Attention: Leah Hechtman. If you experience any difficulty in obtaining these results, please speak with Leah directly in your consultation.


Clinical Queries outside of Consultations

For any Clinical Queries relating to your treatment, please email Leah directly. Please note that email is not the recommended way to be consulted (unless you have a pre-arranged email consultation, which is billed as per Leah’s hourly rate) and Leah requires a minimum of 3 days to reply to emails. Dependent on your query, you may be asked to schedule a consultation so you can be best advised by Leah.


Rebates

Private Health fund

Consultation fees are claimable through most private health funds. Medicines are claimable from some health funds. The clinic provides HICAPS facilities for immediate rebates. Please check with your individual provider for more details about your eligibility.


Payment Methods

Consultations are GST-exempt, however, all medicines and other prescribed remedies incur GST. The clinic has HICAPS facilities for immediate health fund rebates and we accept credit card (Mastercard, Visa, American Express), EFTPOS or cash payments.

Please note that we do not offer accounts and fees are due on the day of the consultation.


Difficulty with Payments

As Naturopathic Medicines continue to increase in price due to factors outside our control, we realise that some of our patients will have difficulty affording treatment. If you anticipate difficulty paying for either your consultation fees and/or Naturopathic Medicines please tell Leah at the start of treatment to discuss alternatives. A price list of supplements may be available on request to help you budget ahead. 


Confidentiality & Privacy

At the centre, we have strict confidentiality and privacy policies that respect our patients. All patient files are stored in a locked, secure location and only your practitioner will access your information. Content of files will be stored for the obligatory 7 years and will then be destroyed. Our administrative staff have restricted access to patient files. If you require test results or have treatment queries, you are asked to contact Leah directly.


Additional Information or queries

Please feel free to contact us at any time if you have any queries or concerns. We are here to help you on your health journey - Contact us.





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